FAQ (Frequently Asked Questions)

What would you like to know?

 

Does Doggie Macs have a shop?
No, you can purchase Doggie Macs products from the Doggie Macs website or by direct communication with the Doggie Macs office and we will send you an order form by post.
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How do I pay for my Doggie Mac?
We accept debit and credit cards (excluding American Express), PayPal, cheque or postal order.
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Are Doggie Macs British made?
All products manufactured by Doggie Macs are made in England and all our materials are sourced from Britain.
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Are Doggie Macs products durable?
All our staff at Doggie Macs pride ourselves on the quality of our materials and the quality of the end product. All items are quality tested for wearability, durability and washability before they leave our premises. If your Doggie Mac develops a fault and if it is treated with reasonable care and does not wear well for 1 year – we offer you a money back guarantee.
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How do I know what size for my dog?
Please check the Doggie Mac measuring diagram on the shop page, which shows information on how to measure your dog. Always ensure you include the breed and sex of your dog when completing your order form.
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How can I ensure that I get the right measurement from the armpit to the ankle?
Measure from back of armpit to curve of ankle on the front leg and front of armpit to curve of ankle on back leg. Our Doggie Macs have loose elastic inside the paw area of the coat leg to hold the material in place and a narrow strap with Velcro on the outside of the coat leg to secure it just above the paw when it is worn to ensure a perfect fit.
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How do I care for my Doggie Mac?
Wash with great care, always ensuring that the Velcro is closed before washing. Your Doggie Mac can be hand washed with a gentle detergent or machine washed on a gentle cycle at 30°. Always drip dry away from direct heat.
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What is the cost of postage & handling to UK destinations?
Postage and handling is automatically calculated on the combined weight of your order. The cost of this is shown in the shopping cart prior to you confirming your order. Please note there is a minimum P & H charge of £3.50 per order.
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Does Doggie Macs sell and ship their products to International destinations?
Yes - please see shipping rates on order page.
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Does Doggie Macs welcome bulk orders?
Yes but not as part of our on-line ordering system. If you are a dog club, breed society or rescue society email us at sales@doggiemacs.com . Doggie Macs also welcomes trade enquiries.
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When can I expect my order to be delivered?
Orders to UK customers will be dispatched within 14 days.
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Can I return goods?
Please refer to our Returns section for this information.
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How do I know that my data is safe when giving it to your company on the ordering page?
We are registered with the ICO (Information Commissioner’s Office) under the Date Protection Act 1998. Our Registration Number is Z2018956.
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